Shipping policy

We Might Be Slow In Some Ways — But We Ship Fast.

Every Loaded Boards order begins its journey from our Culver City fulfillment center. We take pride in intentional design and fast, reliable fulfillment. Orders are processed quickly, and most ship the same business day.


U.S. ORDERS

  • All orders ship from Culver City, California

  • Real-time shipping rates are shown at checkout

  • We ship through FedEx, UPS and USPS

  • Orders addressed to PO Boxes automatically ship via USPS

  • Tracking information is sent to your email as soon as your order ships

Same-Day Shipping

Orders placed by 11:00am Pacific Time on a business day ship the same day. Orders placed after 11:00am, or on weekends/holidays, ship the following business day.

Free Shipping

Enjoy FREE Ground Shipping on all orders over $75 within the continental U.S.


INTERNATIONAL ORDERS

  • All shipments originate from Culver City, California

  • Real-time shipping rates are shown at checkout

  • Tracking information is emailed once the order ships

  • Carriers: FedEx, UPS, DHL eCommerce and DHL Express

  • PO Boxes are not accepted for international delivery

Duties & Taxes

Import duties and taxes are included and itemized during checkout. In some regions, the carrier may require confirmation or additional instructions before final delivery. Please monitor your tracking updates closely.

Same-Day Shipping

Orders placed by 11:00am Pacific Time on a business day ship the same day. Orders placed after 11:00am, or on weekends/holidays, ship the next business day.


DELIVERY & RESPONSIBILITY

Once a package is marked Delivered by the carrier, ownership and responsibility transfer to the recipient.

Delivery is determined by carrier tracking confirmation.

To ensure a smooth and secure delivery, most carriers offer free delivery-management tools, including:

  • Real-time delivery alerts

  • Delivery planners and scheduling

  • Shipment release authorization

  • Rerouting options

  • Detailed driver instructions

  • Neighbor delivery options

We strongly encourage using these tools, especially if your delivery location is unattended. Carriers may deny claims for lost or stolen packages when secure delivery options are not utilized.


ADDRESS ACCURACY

Please ensure your shipping address is entered correctly at checkout.

Once your order is processed, we cannot guarantee address changes. Failed deliveries due to incorrect or incomplete address information may result in additional fees, delays, or order cancellation.


CANCELLATIONS & ORDER CHANGES

Because we process orders quickly for fast fulfillment, we cannot guarantee cancellation or modification requests after an order is placed. If you need assistance, contact us immediately and we will do our best to help before the order ships.


APPAREL ORDERS

Many of our apparel items are made to order and ship directly from the manufacturer. This helps reduce unnecessary production and lets us offer a wider range of styles.

  • Ships separately from boards and hardware

  • Eligible for free U.S. shipping (see above)

  • You will receive separate tracking information for apparel shipments

Production and fulfillment timelines vary by item, but most apparel ships within a standard on-demand production window.


STILL HAVE QUESTIONS?

We’re here to help ensure your Loaded experience is smooth from checkout to your first push.

Reach out anytime — our team is happy to help.